Last Updated: February 2025
This Privacy Policy explains how we collect, use, disclose, and protect your personal
information when you interact with our holiday home services.
By using our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following information:
1.1 Personal Information
- Full name
- Email address
- Phone number
- Government ID (if required for check-in as per UAE regulations)
- Payment details (processed through secure third-party systems)
1.2 Booking & Usage Information
- Reservation details
- Check-in / check-out information
- Preferences shared during your stay
1.3 Automatically Collected Information
- Device information
- IP address
- Browsing data on our website (cookies)
2. How We Use Your Information
- Process and manage bookings
- Communicate regarding reservations
- Improve our services and customer experience
- Comply with UAE legal and security requirements
- Ensure safety and verification of guests
3. Sharing of Information
- UAE regulatory authorities, if legally required
- Payment processors, to complete transactions
- Service providers assisting with cleaning, maintenance, or customer support
- Security or law enforcement, when required to prevent fraud or illegal activity
We do not sell or rent your information to third parties.
4. Data Retention
- Legal compliance
- Accounting and reporting
- Security requirements in the UAE hospitality sector
After that, data is securely deleted.
5. Cookies & Tracking Technologies
We use cookies to enhance your browsing experience, analyze website traffic,
and understand user behavior. You may disable cookies in your browser settings.
6. Data Protection & Security
- Secure data storage
- Encrypted communication
- Restricted access for authorized personnel only
However, no method of transmission is 100% secure.
7. Your Privacy Rights
- Access to your personal information
- Correction of inaccurate information
- Deletion of your data (where legally allowed)
To submit a request, contact us using the details below.
8. International Data Transfers
As a UAE-based business, your data is primarily stored and processed in the UAE.
Some service providers may operate in other countries, but we ensure adequate data
protection measures are in place.
9. Updates to This Policy
We may update this Privacy Policy occasionally. The updated version will be posted with
a revised “Last Updated” date.
10. Contact Information
If you have questions, requests, or concerns regarding privacy, please contact us:
- Address: Al Fattan Office Tower – Office 601, JBR, Dubai, UAE
- Phone: +971 54 252 2739